Frequently Asked Questions

1. How do I know if my order was placed successfully?

After completing checkout, you will receive an automatic confirmation email. Once your order has been shipped, we will send you another email with tracking details.

2. When will my order arrive?

During checkout, you will see an estimated delivery time. Delivery times may vary depending on the shipping method and destination.

3. How can I return an item for a refund?

Items can be returned within 30 days if they are unworn, unwashed, unsoiled, and have original tags attached. Please include the return form inside your parcel. Refunds will be processed within 2–3 business days once your return is received. Shipping costs are non-refundable.

4. Can I exchange an item?

Yes. Items in original condition with tags can be exchanged within 30 days. Once we receive your return, your exchange will be processed within 2–3 business days, and a new tracking number will be sent to you.

5. What is your returns policy?

  • Items must be unused, unworn, and in original packaging.
  • Returns must be sent within 30 days of receiving your order.
  • Sale items are only eligible for store credit or exchange.
  • Please use a tracked shipping service for returns.

6. Do you offer price adjustments if an item goes on sale?

No, we do not offer price adjustments on past purchases.

7. Do you ship internationally?

Yes, we ship worldwide. Shipping costs may vary depending on your location.

8. How do I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can also track your order by visiting the “Track My Order” section on our website.

9. Which size should I choose?

We follow standard US sizing. Please check our Size Guide available on each product page for detailed measurements.

10. I saw an item advertised but can’t find it on your site.

Some items are part of upcoming collections or may be discontinued if sold out.

11. My package was marked delivered, but I haven’t received it.

Please check around your property, with neighbors, or building management. If you still cannot find it after 10 business days, contact our customer service team for support.

12. My promo code or gift card is not working.

Ensure that your code is valid and applicable to your order. If the issue continues, email us with a screenshot so we can assist you.

Need more help?
Contact us at service@clubofcb.com